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Terms of sale

General Terms and Conditions

The general conditions of sale outlined below (hereinafter “Terms & Conditions”) govern the contractual relationship between any user of this website (hereinafter "User") and the Natural World Eco (NWE) business entity.

These General Terms & Conditions of sale are solely applicable and replace all other general conditions, except in case of prior cancellation with written consent. NWE may, on occasion, modify the articles contained in this general terms and conditions. It is therefore advisable to read them on each visit to the webpage (hereinafter called "Site").

These changes come into effect as soon as they are published on the Internet and do not apply to previously concluded transactions. Each purchase on the website is governed by the conditions applicable on the date of order. It is understood that, once an order has been placed, the terms of sale have been read and accepted in their entirety by the customer.

By accessing the Site, you agree to respect the terms and conditions of use contained here.

Parties Involved


The owner of is HORCAJO INVESTMENT S.L., with registered address at Calle Benidorm, 2 P1A, C.P. 26,580 of ARNEDO (LA RIOJA), with C.I.F. No. B26537530. Email: T. (+34) 941 380 537 F. (+34) 941 382 970


We will consider client to every person who makes an order and gives his/her acceptance at the time of purchase. In order to place an order, the client must provide the following information: name, surname or business name, CIF/NIF/DNI, invoice address, delivery address, contact number and email address. These data will be processed in accordance with the stipulations of Use and access of the Website (“Legal Notice” section) and of the Privacy Policy section.

Placing an order

Registered users can buy in the Site through the established means and forms.

The sale prices indicated on the portal are shown in dollars and include taxes. The registration and acceptance of these conditions implies the conformity with the product, its characteristics and the price.

All orders require the acceptance of prices and descriptions of products available for sale. NWE is committed to dispatch the products received through its page based on the availability of products in stock. In case of unavailability, NWE is committed to notify the customer as soon as possible and the order will be modified or canceled, reimbursing the corresponding amount to the client.

Payment methods

We offer different payment methods depending on the delivery country. Users will be able to select the most suitable in your case during the checkout process. Currently we have the following payment methods available:

Debit or credit card

Users can choose to pay by credit card, making the payment at the time of placing the order. Only Visa and Mastercard cards protected by Verified Visa are accepted. If the customer's card is not registered by Verified, he/her must consult with their bank in order to register it.


Users with a Paypal account can make the payment through this well-known platform.

Bank Transfer

In order to use this payment method, users should contact us by phone at +34 941 380 537 or at the following email address

Amazon Pay

Amazon Pay allows you to use the payment methods associated with your Amazon account.


In Spain we also accept payment through the Bizum platform.

Shipping and delivery

Estimated delivery terms and times start from the time the order is placed, as long as it is completed before 09.00 between Monday and Friday. If completed after the indicated times, the period will start on the next business day. These conditions are applicable as long as no other shipping date has been specified during the checkout process. 

NWE will do everything possible to respect the shipping deadlines listed on the site. However, NWE is not responsible for any consequences due to a shipping delay or package loss by third party, by you yourself or by unforeseeable, insurmountable, or force majeure causes or events.

We suggest you make sure that your order is in perfect condition when you receive your package.

  • Free delivery In Spain (Peninsula y Baleares) and USA. 
  • For UK the delivery cost is 4 £. Also, for UK please note that since July 1st, if an order is over £135, import tax at 20% is due and will need to be paid by customer.
  • For the rest of Countries the delivery cost is 5 € except for Italian and French islands that shipping cost 20 € (including Venice)

Exchanges and refunds

Unfortunately, orders from the USA can't be returned or exchanged.


The user can cancel the order at any time before sending it and will receive the full amount paid. In the event that the order has already left our warehouse, the Customer will have to wait until delivery to be able to cancel the order, although such cancellation will be subject to terms and conditions established for returns (see section "Changes and refunds").

Product guarantees

All products offered by NWE are guaranteed.

Every single product offered by Natural World is guaranteed. In the case that a customer receive a defective product, NWE must proceed, in accordance with the situation, to repair or replace the product with no extra cost for the customer.

The Client must inform NWE of the lack of conformity within a month by email or telephone. In this way, NWE will organize the return in the most suitable way. In the event that the order does not fall within the warranty, the consumer will pay the expenses originated by said return.

Rights and obligations

Customer obligations

  • Customers must read the present Terms and Conditions prior to the acceptance of the order.
  • To respect this Terms and Conditions once the payment has been accepted.
  • To pay the agreed prices at the time of payment.

NWE obligations

  • To send the goods under the conditions agreed with the customer and to deliver the goods in perfect condition and at the place of delivery set.
  • Respect the price of the orders agreed at the time of the purc

Customer´s rights

  • To receive the product in perfect conditions. 
  • In case NWE cannot fulfil the order, the company will immediately refund the price of the non served products
  • To cancel the order under this T&C.

NWE rights

  • To receive the payment for the sold products
  • To change the prices of its products
  • To modify delivery times depending on the availability of the products 
  • Close the website without prior notice

Validity of the clauses

Even if the invalidity or unenforceability of a clause of these General Conditions or one of its parts is declared, the rest of the clauses or their parts will continue to be valid. The period of validity of these conditions will be the time that they remain published in the Portal and will be applied to the services acquired at the moment in which conditions were available.

Applicable regulation

These General Conditions are regulated by the current Spanish legislation, and specifically by the: Civil Code, Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers And Users and other complementary laws, Law 7/98 of 13 April of General Conditions of Contract, Law 7/96 of January 15 of Ordinance on Retail Commerce, Directive 2000/31 EC of the European Parliament and of the Council of 8 June, Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce, Law 23/2003 of July 10, Guarantees on the Sale of Consumer Goods and the regulations that develop them.

Alternatively, as an entity adhering to Confianza Online and in the terms of its Code of Ethics, in the case of disputes concerning online recruitment and advertising, data protection, protection of minors, the Client may resort to the system of out-of-court dispute resolution Online (

As affiliated of CONFIANZA ON LINE and following those Terms and Conditions contained in its Code of Ethics about commercial agreements and advertising, personal data and non-adults protection users may go to the extra-judicial (

Modification of the contracting conditions

NWE may modify the present T&C and/or its clauses whenever it considers that there is a cause for it. By an illustration and not limitation way, it is understood that this circumstance is satisfied when the range of products available to the customers is improved or there is a need of modification, replacement or updating the price of the offered products.

Jurisdictional competence

Parties submit, at their option, to the resolution of conflicts to the courts of the customer's domicile renouncing to any other general or special jurisdiction.

Likewise, as affiliated of CONFIANZA ON LINE and following those Terms and Conditions contained in its Code of Ethics about commercial agreements and advertising, personal data and non-adults protection,; users may go to the extra-judicial service provided by them (

Father's day Sales

15% off on selected items when the value of the products in the cart exceeds $50 without including shipping. The promotion is not compatible with other offers or promotional codes. Gift cards and outlet products are excluded from the promotion.